How expensive is it to make decisions
without visibility?
About your contact center
Number of agents
Conversations per month
% of conversations reviewed today
Average hourly cost per agent (fully-loaded)
US (~$36/hr)
EU (~$28/hr)
LATAM (~$14/hr)
Industry
Healthcare
Insurance
Financial Services
Travel
Retail
BPO
Telecom
Technology
Other
Do you review conversations manually or use AI for quality assurance (QA)?
Manual
Manual + AutoQA
Mostly AutoQA
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